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Section: Other freelance resumes
Specialization: Virtual Assistant, Online Customer Support via Chat, E-mail, Admin, Data Entry
Experience: 11.8
Age: 33 years
Sex: Female
Foreign languages: English
Contact info:
First, Last name: Tania Fernandez
Phone: 914842234391
E-mail: tania8fernandez@gmail.com
Full description:
RESUME OF TANIA FERNANDEZ
E-mail Id : tania8fernandez@gmail.com
Seeking a position as a Resource Allocate in a reputed organization where my strengths in analytical skills and conceptual thinking will be used to carve a niche for my professional advancement.
Human resource management, Activity co-ordination, Data Entry, Secretarial, Clerical and Customer care
1998- 2000 Master of Commerce (Main stream)
Mahatma Gandhi University Kottayam, Kerala.
ELECTIVES - Finance
1992- 1995 Bachelor of Commerce
Mahatma Gandhi University Kottayam, Kerala.
ELECTIVES -Cost Accounting
LICENSE from IRDA (Insurance Regulatory and Development Authority)
License No. 544895, taken in May 2002
Times Bank Ltd Cochin, India
March 1999 to February 2000.
-Identified organizational functions as Customer Care Executive
-Started up profession as the Operations Executive.
-Dual workups as Operations Managee and MIS Co-ordination.
ѓж Currently working as an Online Customer Support Executive cum Coordinator for a well established organization from HOME. 15th January, 2007 onwards
The job involves dealing in online customer support chats, coordination with the rest of the team regarding day to day activities involved and preparation of reports accordingly.
ѓж Worked for an International Company from HOME as a Customer Service Executive via E-mail. 8th Jan 2006 ЎV 8th Jan 2007
The job involved providing customer support through E-mail by a ticketing system, ensuring that all enquiries and issues are dealt with promptly and efficiently. On an average I dealt with at least 70-80 support tickets per day. The job also involved preparation of MIS on a daily routine as well as providing respective reports on a weekly, monthly and yearly basis.
MOTOROLA INDIA PVT LTD
Position held : Administration
Duration : from 13th June, 2005 to 21st June 2006
Job Profile
Administration of the entire office as a whole.
Co-ordination with the branches & dealers regarding current status of business & assistance given if necessary. , Co-ordination with government offices for legal requirements.
Operations ЎV Updation of MIS, documentation of daily files.
Customer Support - Proper assistance and details provided to customers on requirement through phone, e-mail and handling walk in customers regarding business issues.
HDFC CHUBB GIC LTD Cochin, India
Position held : Administration
Duration : 19th January, 2005 to 14th May 2005
Job Profile
Administration of the entire regional office as a whole.
Co-ordination with the HO in Mumbai regarding daily business.
Co-ordination with the branches & dealers in the South zone regarding current status of
business & assistance given if necessary.
Operations ЎV Updation of MIS, documentation of daily files & presenting of cheques.
Standard Chartered Bank Cochin, India
Position held: MIS Coordinator
Duration : 17th December, 2003 to 17th January, 2005
Job Profile
Administrative supports from the branch to the Head Office
Updation of data processing
Daily reporting of achievements & approvals to the Head Office.
Compliance maintainee of the employees.
Centurion Bank Ltd Cochin, India
Position held : Administrative Officer
Duration : 2nd May, 2002 to 28th November, 2003
Job Profile
Maintaining the backup works
Customer Relationship
Controlling the Inward and Outward Remittance
Well versed with Ў§KapitiЎЁ ЎV the Electronic Data Processing System
BPL Cellular Ltd Cochin, India
Position held : Customer Care Officer
Duration : 5th March, 2000 to 29th April, 2002
Job Profile
Customer Relationship
Secretarial Work
Two year Diploma in Computers from Aptech Ltd., Manorama Jn.,Panampilly Nagar, Kochi.
Well versed with Business Softwares.
Typewriting - English Higher
Supportive member for promotional activities conducted by Standard Chartered Bank consecutively month by month.
Programme coordinator for the training session at Abad Plaza for the Executives.
AGE & DATE OF BIRTH 33 years, 16-10-1974
SEX & MARITAL STATUS Female , Single.
LANGUAGES KNOWN Fluent in English, Hindi & Native Malayalam language.
INTERESTS & ACTIVITIES Reading, Listening to Music, Gardening & Cooking
Taking part in social activities, Group Music, etc.
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